Agreement, Terms & Policies

Please note upon agreeing to sign up to any service or experience these agreements, policies + terms apply.

Booking information:

  1. Upon booking any session whether 121, group, in person or online you are aware that the booking is non transferable and non refundable.

  2. Upon booking you have taken the time to understand what it is you have signed up for + any contraindications that the service may have in regards to your own health.

  3. You will receive a confirmation of your session booking within 1 working day of booking dependent on what it is you have signed up for.

  4. For 121 services you can change your session time + date upto 24 hours prior to the initial session booking, anything less than 24 hours, your session booking is lost.

  5. No shows will forfeit the session.

  6. You, the client are responsible for ensuring you arrive on time for your session, whether that be a group session online, in person or 121 session, timely communication is required if you are late. Jasmin has the right to forfeit your session if you do not honour this.

BOOKING INFORMATION for 1:1:

Upon booking any session you are aware that the booking is non transferable, non refundable + payment is required to confirm your mentorship programme.

Upon booking you have taken the time to understand what it is you have signed up, the self commitment + responsibility that is required from you + any contraindications that the service may have in regards to your own health you have disclosed to Jasmin either within your application form, application call or on the intake form.

For 1:1 services you can change your session time + date up to 24 hours prior to the initial session booking, anything less than 24 hours, your session booking is lost.

No shows will forfeit the session.

You, the client are responsible for ensuring you arrive on time for your session, timely communication is required if you are late. Jasmin has the right to forfeit your session if you do not honour this.

Payment Policy:

Payment is required on any session to confirm the session, your session is not confirmed until payment and/or deposit has been made.

Payment plans on certain services are available upon request of Jasmin Chew, if you require this option please get in touch here.

​Refund Policy:

If you, the Client decide to cancel your space on any session whether that be a group session, retreat, immersion or a 121 session, the session cannot be refunded or transferred to another service. For in person experiences, if you are on a payment plan, you will be expected to pay the remaining amount on the balance within 48 hours of cancelling your spot.

Late Payment Policy on Recurring Payments:

Once the Recurring Payment is set up the payment is due on the same day each month for the agreed upon duration stated within your Payment Plan Agreement.

All recurring payments are made via either Podia or Stripe and will be taken automatically.

If the payment attempt fails on the first attempt it will attempt again within 48 hours, if it fails on a second attempt you will be liable to the following late fees based on the monthly recurring amount:

  • Monthly Payments owing less than £1000 will incur a £40 late fee.

  • Monthly Payments between £1000 and £9,999.99 will incur a £70 late fee.

  • Monthly Payments of £10,000 or more will incur a £100 late fee.

If late payments (including the first attempt failing) is a regular occurrence you will be charged a late fee based on the full amount owing + you may be asked to pay the remaining fee in full if you can’t keep on track of your monthly payments.

Recurring late payments may incur a cancelation of services within no refund + no possibility of transferring any unused fee to another service.

​Cancellation Policy:

121 Mentoring Services:

You are committed to the full 12 month mentoring journey which asks of you to show up in every season of your life to the best of your ability.

If you feel the need to cancel your agreement there is a cancellation clause at the 6 month mark only in which you or Jasmin can cancel the agreement if the working relationship is misaligned (i.e disagreements, unprofessionalism, lack of commitment to the container, poor behaviour).

Please note, this is not an excuse to leave the space because you aren’t enjoying the work, this work is uncomfortable at times, which is why we step into mentorship so we can build our relationship to the discomfort of the work, there has to be a valid reason to action this contract break.

If you wish to cancel your agreement at the 6 month mark there is a 1 month notice period that is required + full payment of the 6 months will be due either via payment in full which will be due by the final session.

In the event of advanced payments i.e payment in full; the taken fee is non refundable.

If you are on a recurring payment plan a one month notice period is required for the cancellation of your payment.

You will continue to have access to any course materials from our time together, they are yours to keep.

Jasmin has the right to cancel a contract and/or session due to disrespectful behaviour, the above policy also applies unless violent or unsafe behaviour is conducted in which Jasmin has the right to terminate the contract with no notice period and remove all rights to course materials.

Online Group Mentoring Services:
If you wish to cancel your agreement there is a 1 month notice period that is required, in the event of advanced payments i.e payment in full or a recurring payment plan a one month notice period is required for the cancellation of your payment, the taken fee is non refundable.
You will continue to have access to any course materials from our time together, they are yours to keep.

Jasmin has the right to cancel a contract and/or session due to disrespectful behaviour, the above policy also applies unless violent or unsafe behaviour is conducted in which Jasmin has the right to terminate the contract with no notice period and remove all rights to course materials.

Training Services:

If you wish to cancel your agreement there is a 1 month notice period that is required, in the event of advanced payments i.e payment in full or a recurring payment plan a one month notice period is required for the cancellation of your payment, the taken fee is non refundable, if at the point of cancellation you have underpaid, you will still be required to pay for the time on the training up until the point of your departure.
Depending on how far through the training you are you may have to return all course materials to Jasmin Chew, this will depend on a number of factors + will be on a case by case basis depending on your conduct, attendance + how far through the training you are.


Jasmin has the right to cancel a contract and/or session due to disrespectful behaviour, the above policy also applies unless violent or unsafe behaviour is conducted in which Jasmin has the right to terminate the contract with no notice period and remove all rights to course materials.

Intellectual Property Rights:

All courses, programmes, manuals, audio recordings, videos recording, training course content is the property of Jasmin Chew; plagiarism or sharing of this content with others will be subject to prosecution.

In person immersions + experiences:
If you, the Client decide to cancel your space on any in person event the immersion fee cannot be refunded or transferred to another service.

Jasmin has the right to ask anyone who is acting disrespectful, dangerous or unsafe to leave any event they are in attendance at with no refund.

If you chose to cancel your space for whatever reason + you are on a payment plan you will still be liable to pay the full amount of the experience this is to hold you to account for what you have chosen to step into + commit to for yourself, the outstanding balance will be due within 48hours of you cancelling your spot.

Behaviour at In Person or Online Events:
You are responsible for yourself and how you conduct yourself in any space and/or session with Jasmin, these are spaces of awakening and transformation where wounds + traumas come to the surface, this can activate the parts of us that are hurting, Jasmin is not responsible for rescuing you and does not tolerate disrespectful behaviour in any of her spaces, Jasmin will offer one verbal warning + then ask you to leave/cancel a session if the behaviour continues on. This applies to how you relate to Jasmin, others within the session + yourself. You will still be liable for the full payment if you are asked to leave due to behaviour.

Medical Concerns:

Please contact us prior to your arrival with any dietary requirements and medical details you wish to declare. Please note that Jasmin Chew cannot and will not diagnose any ailments, if you have any health concerns prior to our sessions please contact your GP or Physical Therapist.

Unexpected Circumstances that are out of Jasmin Chew’s Control:

Jasmin Chew is not liable under the circumstances of Natural Disaster, War, Pandemic, Failure by the Venue or other situation that is out of Jasmin Chews’ control. Refunds will not be available. Jasmin Chew will do their best to sort alternative arrangements for in person events depending on the scale of the situation. Transfers of fees to other services may be transferred on a case by case basis.

Any questions on any of the above please email Jasmin on: info@jasmin-chew.co.uk.